📦 Return Policy

At Osei Enterprise, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to help.

✅ Returns

You can request a return within 14 days of receiving your order.
To be eligible for a return, your item must be:

• Unused and in the same condition that you received it

• In its original packaging

Please note:

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• We recommend using a trackable shipping method for your return.

🔁 Exchanges

We only replace items if they are defective or damaged.
If you need to exchange it for the same item, contact us at [your email/contact form].

💸 Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-10 business days.

🚨 Non-returnable items

• Gift cards

• Sale items (if applicable)

• Used or worn jewelry

📩 Need help?

For questions about returns, exchanges, or refunds, please contact us at:
[the.osei.enterprise@gmail.com
We’re happy to help.